Treasury Operations Specialist

Job Details:

We are seeking a highly skilled and results-oriented Treasury Operations Specialist to support the Treasury Operations function. This role will play a key part in advancing mission to drive operational excellence across payment processing, reconciliation, and exception management.

The ideal candidate operates as a proactive, trusted partner—capable of managing complex responsibilities, collaborating across teams, and maintaining the high standards of accuracy, control, and innovation that define company culture.



Success Profile:

This role is anchored in our company’s core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.



Takes Ownership

Independently perform daily payment settlement reconciliations across ACH, card, and other payment channels, ensuring accuracy and completeness of financial records
Manage complex chargeback cases, including investigation, documentation, and coordination of responses to ensure timely resolution
Research and resolve escalated payment exceptions with minimal supervision, applying sound judgment across systems and workflows
Identify reconciliation discrepancies and recommend corrective actions that strengthen operational controls and reduce recurrence


Customer-Centric

Collaborate cross-functionally with Finance, Risk, Compliance, and Technology teams to resolve payment issues and ensure seamless operational outcomes
Monitor and validate inbound and outbound payment files to ensure accuracy, successful posting, and alignment with downstream processes
Support month-end reporting and audit documentation requirements, ensuring transparency, traceability, and compliance
Provide guidance and informal mentorship to Treasury Operations Specialist I team members to improve team capability and service quality


Results-Driven

Manage multiple priorities in a deadline-driven environment, consistently delivering accurate and timely outcomes across reconciliation and exception workflows
Assist in developing and refining operational procedures and internal controls to improve efficiency and reliability
Identify process inefficiencies and recommend improvements that enhance scalability, reduce manual effort, and mitigate operational risk
Utilize AI-driven reconciliation tools and automated workflows to improve accuracy, identify exception trends, and enhance daily payment monitoring


Requirements

2+ years of experience in payment operations, treasury, fintech, or financial operations
Strong working knowledge of payment systems, including ACH, card networks, and NACHA regulations
Advanced Excel proficiency (e.g., pivot tables, lookups, data analysis, reconciliation modeling)
Demonstrated ability to manage multiple priorities in a deadline-driven environment
Strong analytical and critical thinking skills
High level of accuracy and attention to detail
Ability to identify process inefficiencies and recommend improvements
Effective written and verbal communication skills